Frequently Asked Questions

The fastest way to reach us is via the contact form on our website's "Contact Us" page. For real-time assistance, you can use our live chat feature, though response times may vary based on demand.

You can also email us at ChingBuilt@gmail.com
We're dedicated to responding as quickly as possible to all inquiries.

We strongly recommend using a professional or experienced installer for our products. While many items can be installed at home, we cannot be held liable for incorrect installations or damages during the process. Professional expertise ensures a safe, successful installation while maintaining the quality and integrity of your purchase, helping you achieve the best results.

To have your car photos with ChingBuilt products featured, email us at ChingBuilt@gmail.com with your pictures and details about the parts you purchased. We’re excited to showcase your vehicle and share your experience with our products!

The typical processing time for orders is 2-4 business days before items are shipped.

Please note that made-to-order items may require additional production time, which could extend the shipping timeline. While we strive to provide accurate delivery estimates, occasional delays may occur.

You will receive a shipping confirmation email with tracking details once your order has been dispatched. For any specific questions about your order’s shipping time, feel free to contact our customer support team for assistance.

Yes, we ship orders outside of the USA! For a customized shipping quote, simply contact us with the specific parts you need and your shipping address. You can reach out via our "Contact Us" page or your preferred communication method on our website.

Our team will respond promptly with a quote tailored to your location and requirements, ensuring a smooth and efficient international ordering process.

The majority of our orders ship from our main facility in Arizona or from partnering warehouses across the United States. In some cases, items may be shipped directly from our manufacturing facilities in Germany or Vietnam.

We prioritize efficient processing to ensure timely delivery, regardless of the shipping origin. For specific questions about where your order will ship from, feel free to contact our customer support team for assistance.

We offer Route Package Protection to ensure your peace of mind during transit. This service covers lost, stolen, or damaged packages and provides a replacement product or refund if an issue occurs.

Here’s how it works:

• Purchase at Checkout: Route protection is automatically added to your order.
• Easy Claims: Track your package and file claims using the Route app or online.

If you choose to decline Route, your package will not be covered for loss, damage, or theft.

For assistance with a damaged, lost, or stolen package, please contact ChingBuilt@gmail.com Enjoy worry-free shipping with Route Package Protection!

Our return and replacement policy is as follows:

• If a product arrives damaged or defective and you got route protection (didnt decline at checkout) route will promptly replace the item at no additional cost to you.
• If you receive a product and decide you no longer want it, we offer a 10-day window from the day you receive the item to initiate a return. Please note that a 20% restocking fee is applied to all returns. This fee covers the time spent packing the items, payment processing fees, and time spent restocking.
• Customers are responsible for covering the shipping cost of returning the item to us.

To process a return, please reach out to us via our contact form or email, providing your order number. Our team will guide you through the return process and assist you accordingly to ensure a smooth and efficient experience. Your satisfaction is important to us, and we strive to address any return requests with the utmost care and professionalism.